At Loot Market, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return window from the date of delivery to return most items. Please read through our return policy carefully to ensure a smooth return process.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be returned within 15 days from the date of delivery.
The product must be in new, unused condition with all original tags, packaging, and accessories intact.
The product must not be damaged, altered, or used in any way that would affect its resale value.
2. Non-Returnable Items
Some products are not eligible for return, including:
Gift cards and vouchers.
Items marked as final sale, clearance, or non-returnable at the time of purchase.
Personalized or custom products.
Products that are opened or used unless defective.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Email us at info@lootmkt.com within 15 days of receiving your product. Please provide your order number, product details, and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
Pack the Product: Carefully package the item in its original packaging (if possible) to avoid damage during return shipping. Include a copy of the original receipt or proof of purchase.
4. Return Shipping
Customer Responsibility: The customer is responsible for the cost of return shipping unless the product is defective, damaged, or we made an error in fulfilling your order.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.
5. Refunds and Processing
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If your return is approved:
Refund Method: The refund will be issued to the original payment method used at the time of purchase.
Processing Time: Refunds may take 5-7 business days to process, depending on your payment provider.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the replacement product.
7. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately at info@lootmkt.com with your order number and photos of the damaged item. We will assist you with the return and ensure that a replacement or refund is provided.
8. Contact Us
If you have any questions or need assistance with your return, please contact us at:
Email: info@lootmkt.com
